We are Innovators
Innovation is in our DNA. Entrepreneurship is our lifestyle. We've question-stormed, refined, built, revised and launched successful technology solutions. Cultivating great ideas - and successful business models - is what we do best. It's who we are.
We want winners
We're looking for people who know how to get the job done. For whom winning is a habit, not an option. Who think out of the box, add value to everything they do by producing ideas and results that exceed expectations and make for amazing user experiences. Who are discovery driven, passionate, can execute and provide thought leadership.
Senior Data Analyst
Be client-facing data expert for a specific cohort of Garage clients. Understand each of their client's datasets at a granular level to empower the client's understanding, implementation, and use of the Bridge population health management platform by reviewing data upon receipt to evaluate data readiness; generate data models to help connect the client's understanding of their data to the platform; generating data dictionaries to align with the client's dataset; meeting directly with clients to explain and walk them through models, analyses, and data dictionaries; studying, understanding, and becoming an expert in various value-based care and governmental healthcare payment programs and methodologies.
Requirements include ability to run queries within SQL, understanding of service funds, medical economics, and claims data structures; and lead client calls and discussing clients' data.
Vice President, Customer Success
Lead a team of Customer Success employees in the pursuit of assisting a group of clients in meeting their clinical and financial objectives as a value-based organization. Mentor CS Directors, CS Managers, and CS Coordinators in how they interact, manage, and facilitate the Garage's relationship with clients to maximize customer satisfaction and platform adoption. Optimize training methodologies and internal and external communication tools to ensure your CS pod is consistent and thorough in how they work with internal teams and clients. Be a brand ambassador for the company and assist in sales and marketing to grow the business within the CS pod. Manage resources across different levels and enable a process of continuous feedback and learning with departments that interact with CS.
Requirements include managing a portfolio of clients that range in size, complexities, location, and structure. Understanding key population health management workflows and developing tweaks to maximize client adoption. Identifying critical goals our clients are working to achieve and setting a path to achieve those goals while managing revenue and profitability on implementations across clients. Serving as the key point of contact between internal departments and designated client contacts to ensure prioritization of deliverables and client requests are handled appropriately. Ensuring consistent improvement in productivity of Customer success team at the Garage.
Delivery Manager, Customer Success
Manage and oversee all activities related to platform stability, data refresh management, and integration. Ensure that all deliverables scheduled are on time, accurate, and balanced with other priorities that may be brought to the table by the client. Oversee the data processing workflow, bug resolution follow-up, active troubleshooting with client and testing team, updating and communicating weekly workplans, EHR integration follow-up, build release follow-up, etc. Help managing the software development life cycle, manage client relationship as needed, communicating the update with the stakeholders, driving process improvement, adopt the change, and must have the problem-solving approach and positive attitude. Contributing to sales, marketing, and the overall operations of the business when needed.
Requirements include understanding of population health management workflow, understanding the data, and ETL process. Creating project plans with all the deliverables, activities, and timelines to ensure a successful client launch. Developing, owning, and maintaining project and process documentation. Assessing, managing, resolving, and escalating risks and issues.
Manager, Infrastructure & Security Compliance
Install and upgrade software, set up server images, deploy security policies and security audits. Support and maintain all servers (200+) and staff accounts. Serve as a Tier II and III point-of-contact for internal users if problems might arise. Ensure proper ticketing and documentation standards are met and maintained. Support internal systems and servers by managing system upgrades; installing new software and hotfixes; active directory, group policy, and basic Microsoft Server services; server virtualization, remote access, VPN, and other network troubleshooting will be required; training end users on technology. Working with and supporting: Office 365 administration, SharePoint administration, support VPN Connections, SQL server, Windows IIS server, PowerShell scripts, Windows DNS services, HIPAA security assessments, penetration security testing, performance troubleshooting, and back up and DR.
Possess experience with hands-on analysis and implementation of data focused tools within various products, and directly to clients. The primary focus of most analysis is source to target mapping of claims data, member attribution and assignment, quality measures, Population Health, financial performance monitoring, and provider practice operations. Development and implementation of data products both for use in internal products as well as client facing tools and reports. Study, understand, and become an expert in various value-based care, governmental healthcare payment programs and methodologies, and national quality measures. Requirements: Minimum of 2+ years in Healthcare; Bachelor's degree in the quantitative field; good understanding of SQL; experience with one or more data manipulation tools (SAS, R, Tableau); strong understanding of claims-data; excellent excel and problem-solving skills.
Chief Data Officer
Minimum of 15 years' experience in Healthcare with at least 10 years in managing data or software engineering teams. Hands on experience with different data sets, especially Payer data such as claims, rosters etc. Excellent communication skills and managerial experience having led teams of size 20-100 members. Must have prior experience working with remote teams. At least 3-5 years in defining and implementing healthcare data management systems. Location Orlando, FL preferred or anywhere in the US.
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